When standards and quality of care is poor in any industries, people
will point straight to education, training and the type of people we got for
doing the job.
So let’s start with education, is our education level poor, I do not
think so, we have many forms of education from government school, private
school, international school and even home school. They focused on education
and preparing people for further education and to be part of the work force.
The system encourages people to be a professional like lawyer, doctor,
engineer, IT expert and accountant. Our education never talks about ageing or
becoming a care giver or going into the care business. it teaches the 10 core
subjects at primary and secondary school and then send you of to colleges and
universities
Most parents never hope their children to be a care giver, it is a
low-grade job, a dead end job. Truth is I was like that too until I was
managing care centres and saw the need for better quality people.
Years ago, when I was studying in England, I had a chance to chat with a
bus driver and asked me what I am doing in England and why I can speak good
English unlike the Chinese restaurant workers. And then I asked him about his
job and he told me love this job and that he graduated from universities with
an arts degree but somehow felt that working in offices just do not fits him. I
asked him a typical Malaysian or even Asian question, “What did your parents
say about you being a bus driver with a bachelor degree?” He replied without a
flinch, “Hey a job is a job, it is not about the degree, it is about doing a
good honest job, well?”
He had me there for a while and left me this powerfully engraved
impression in my mind and heart till today.
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